Effective date: October 21, 2026
We want every family to be happy with RIQN. This page explains when you can get a refund and how to ask for one. It is part of our Terms of Service.
Our refund promise
If RIQN is not right for your family, contact us within 7 days of your purchase and we will provide a full refund, as long as no more than 1 grade test has been taken using that license.
Using RIQN practice during those 7 days does not affect your eligibility for a refund.
When refunds are not available
- More than 7 days have passed since the purchase.
- More than 1 grade test has been taken using that license.
- The license was suspended for a serious violation of our Terms of Service, such as sharing it with another learner.
Even outside these limits, if RIQN did not work as described and we could not fix the problem, contact us and we will make it right, with a refund where appropriate.
Multiple licenses
Each license is refunded separately. If a refund changes which license qualifies for an additional-license discount, the remaining purchase may be recalculated at the applicable regular price, and the refund amount will reflect that adjustment.
Renewals
Licenses do not renew automatically, so you will never be charged without buying a new license yourself. The same refund rules apply to each new license.
How to request a refund
- Email us at Coach@riqn.com from the email address on your account, or use our Contact
- Include your order number, the licensed grade, and the learner label associated with the license. Please do not send your child’s full legal name or other unnecessary personal information.
- We will reply within 2 business days.
Approved refunds go back to your original payment method. Your bank or card company may take 5–10 business days to show the refund.
When a refund is issued, access associated with that license ends. Learner practice history and test results are kept or deleted as described in our <a href=”/privacy-policy/”>Privacy Policy</a>.
Questions
If something isn’t working, please contact us before asking your bank for a chargeback. We can usually fix the problem or refund you faster.
Email: coach@riqn.com· RIQN Assessment Hub, Portage Road, Kalamazoo, MI 49024